Consumer group calls for more compensation from EVA Air over strike
Jul 29, 2019GeneralComments Off on Consumer group calls for more compensation from EVA Air over strike
Taipei, The Consumers' Foundation said Monday it will meet later this week with local travel agencies and EVA Airways to demand higher compensation for passengers affected by a 20day strike by EVA Air flight attendants that began in June.
The foundation said it will represent affected consumers to ask for more than what is being offered by the airline up to US$250 per person for dining and lodging expenses for individuals who were delayed by more than six hours because of the strike.
It was unclear if EVA Air has committed to meeting with foundation representatives.
For many passengers taking longhaul flights, they may have incurred much higher expenses from the flight disruptions, foundation board director You Kaihsiung told CNA.
You cited the European Union's Flight Compensation Regulation 261/2004 that requires airlines to pay compensation and assist passengers in the event of denied boarding, flight cancellations, or long delays of flights in arguing that what EVA Air has offered is not enough.
According to the regulation, passengers are entitled to 600 euros (US$667) if they are delayed by more than four hours for a flight not within the EU of greater than 3,500 kilometers in distance.
Because all flights from Europe to Taiwan travel more than 3,500 km, it means that passengers meeting the above requirements should receive far more than US$250 in compensation, You argued.
You said he hoped that through the upcoming negotiations with EVA Air, a common compensation rule, preferably based on distance traveled, could be figured out for the aviation industry to be used in the event of future strikes.
The consumer advocacy group also hopes to get a better deal for group tourists, who now can get a full refund and compensation of up to 100 percent of the total cost from travel agencies of tours canceled because of the strike, but still have to pay processing fees.
The foundation board director hoped that the consumers will not have to foot the bill for such expenses in this case and in similar cases in the future.
The strike that took place between June 20 and July 10 affected some 300,000 passengers.