Frost & Sullivan Recognizes Xora, A ClickSoftware Company with its 2014 North America Award for Customer Value Leadership
Jul 15, 2014 UncategorizedComments Off on Frost & Sullivan Recognizes Xora, A ClickSoftware Company with its 2014 North America Award for Customer Value Leadership
MOUNTAIN VIEW, Calif., July 15, 2014 /PRNewswire/ — Based on its recent analysis of the mobile workforce management (MWM) market, Frost & Sullivan has recognized Xora, A ClickSoftware Company with the 2014 North America Frost & Sullivan Award for Customer Value Leadership. Xora is a MWM partner to a wide range of industries that depend on mobile field employees. Xora’s flagship MWM product, StreetSmart™ enables a best-in-class customer support program with real-time data through its solutions-based platform.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
“Xora employs an affordable, cloud-based delivery model and forges strong partnerships with wireless carriers to expand its solution’s use and value in the current marketplace,” said Frost & Sullivan Principal Analyst Jeanine Sterling. “Recognizing Xora’s standard of excellence, ClickSoftware, a field service management leader, recently acquired the company, expanding its base of mobile cloud-based solutions.”
Xora targets SMBs with a best-in-class strategy that combines intuitive products, top-tier channels, affordability, and a quick time-to-value process for each customer. The company excels in the customer onboarding and training process, an especially challenging area in the SMB segment. In its bid to shorten the time-to-realized-value as much as possible, Xora segments its customers into three tiers and adjusts its onboarding approach accordingly.
However, onboarding is just the start when it comes to adding value.