Jan 31, 2019 PRESS RELEASES Comments Off on Hootsuite Closes Out 2018 Celebrating 10 Years of Customer Success
VANCOUVER, British Columbia, Jan. 31, 2019 (GLOBE NEWSWIRE) — Hootsuite closed out its tenth year as the leader in social media management, helping organizations of every size, industry and geography achieve their business objectives with its industry-leading social suite. Now, more than 18 million customers—including individual professionals, SMBs and more than 4,000 of the largest of global enterprises—rely on Hootsuite to build their brands, businesses and customer relationships with social.
“Hootsuite has become an indispensable platform for millions of people and many companies around the world,” said Rt. Hon. Justin Trudeau, Prime Minister of Canada. “With more than 1,000 employees in twelve offices globally, it’s also yet another example of a Canadian tech start-up that has become an industry leader and a global success.”
“We’re proud of the impact our customers are having with Hootsuite within and beyond marketing to mirror the growing importance of social media across the entire customer journey, from awareness to advocacy,” said Ryan Holmes, CEO, Hootsuite. “The expansion of social’s value across the organization coupled with Hootsuite’s ongoing innovation led us to achieve 35%+ year-over-year revenue growth among new enterprise customers and today more than 90% of our revenue comes from outside Canada.”
Throughout 2018, Hootsuite focused on delivering value to customers via product innovation, new and deeper strategic partnerships and best-in-breed tech integrations, and industry-leading thought leadership. “We look forward to advancing our momentum in 2019 to ensure customers continue to succeed with social,” added Holmes.
“Prior to Hootsuite implementation, our social customer care was outsourced to agencies, who oftentimes responded only once a day and customers had to wait up to 24 hours to get a response,” said Dennis Owen, GM Branding and Social Media, Hong Kong Airlines. “With the introduction of the platform and bringing social customer care in-house, we have reduced our response time during work hours to an average of four hours—and later this year we plan to reduce that response time even further.”
Hootsuite’s 2018 momentum included the following highlights:
New and Deeper Strategic Partnerships and Best-in-Breed Technology Integrations
Industry-Leading Thought Leadership
Hootsuite continued to lead the way in social media management in 2018 as highlighted by the back-to-back nod on the Forbes Cloud 100, #1 rankings by customers across all four G2Crowd social media marketing categories, and recognition for its leadership in Social Media Management by Trust Radius.
Hootsuite is the leader in social media management, trusted by more than 18 million customers and employees at more than 80 percent of the Fortune 1000. Hootsuite’s unparalleled expertise, customer insights at scale and collaborative ecosystem empowers organizations large and small to strategically grow their brands, businesses and customer relationships with social. To learn more, visit www.hootsuite.com.
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